可能支持退款的情况Cases that may qualify
- 自动交付的账号、卡密无法登录，且买家提供了及时有效证据。Auto-delivered account or key cannot be used and the buyer provides timely valid evidence.
- 商品描述、规格或数量与实际交付明显不一致。Product description, variant, or quantity materially differs from the delivered item.
- 人工服务超时未处理，或商家确认无法完成服务。Manual service is overdue without handling, or the seller confirms it cannot be completed.
- 管理员仲裁后认定应退款、部分退款或换货。Admin arbitration determines refund, partial refund, or replacement is appropriate.
通常不支持退款的情况Cases usually not covered
以下情况可能无法获得退款：买家已确认收货后又改变主意、账号被买家自行修改导致异常、未按商品说明使用、超过售后期限且无有效证据、私下交易导致平台无法核验。
Refunds may not be available if the buyer changes their mind after confirmation, causes account issues through their own changes, ignores product instructions, exceeds the support window without evidence, or trades privately outside the platform.
证据要求Evidence requirements
1
清晰截图Clear screenshots包括登录错误、服务结果、订单号或平台聊天记录。Include login errors, service results, order number, or platform chat records.
2
及时提交Submit promptly发现问题后尽快在订单内提交售后，避免证据失效。Submit through the order as soon as an issue is found to keep evidence valid.
3
描述完整Explain completely说明购买数量、出现问题的账号或服务环节、期望处理方式。Explain quantity, affected accounts or service stage, and expected resolution.