信任中心Trust center

售后仲裁After-sales Arbitration

当买家和商家无法自行达成一致时，可以通过售后工单申请平台介入。管理员会查看订单记录、聊天记录和双方证据后处理。

When buyers and sellers cannot agree, they can request platform intervention through an after-sales ticket. Admins review order records, chat logs, and evidence from both sides.

处理结果Possible decisions 退款、部分退款、换货、拒绝退款、要求补充证据或继续履约。 Refund, partial refund, replacement, refund rejection, more evidence, or continued fulfillment.
LoginBay售后仲裁Arbitration

平台介入流程Platform intervention flow

1
买家提交售后Buyer submits support request填写问题类型、退款金额、描述和证据图片。Provide issue type, refund amount, description, and evidence images.
2
商家回应Seller responds商家可补充交付记录、服务进度、替换方案或拒绝理由。Seller can add delivery records, service progress, replacement options, or rejection reasons.
3
管理员判定Admin decision管理员结合订单、聊天、规则和证据作出处理。Admin decides based on order data, chat, rules, and evidence.

公平处理原则Fair handling principles

  • 只认可可核验的平台记录和清晰证据。Only verifiable platform records and clear evidence are considered.
  • 鼓励双方先在订单内协商，无法解决再申请介入。Both sides should first negotiate inside the order; intervention is used when unresolved.
  • 恶意退款、伪造证据、诱导场外交易可能触发风控。Malicious refunds, forged evidence, or off-platform steering may trigger risk control.